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Return & Refund Policy
Return & Refund Policy – EA Supplements
Effective Date: 05/01/2025
EA Supplements is committed to providing high-quality supplements, wellness products, beauty items, and fragrances. Due to the nature of these products, we follow strict health and safety standards to protect our customers.
Returns & Refunds
Non-Returnable Items
Due to hygiene and safety regulations, all sales are final, and we do not accept returns or issue refunds on the following items:
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Dietary supplements
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Vitamins and minerals
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Herbal and wellness products
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Beauty and personal care products
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Cosmetic items
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Fragrances
Once these products are shipped, they cannot be returned, restocked, or resold. This policy ensures that every product delivered to our customers is brand new, sealed, and safe for use.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery.
Contact Email: info@easupplements.com
Please include the following in your message:
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Order number
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Description of the issue
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Clear photos of the product and packaging
After review, we may offer a replacement or store credit, at our discretion. Refunds are not guaranteed and will only be issued if a replacement is not available.
Shipping & Handling
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Shipping fees are non-refundable, except in cases where the error occurred on our end.
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We are not responsible for delays, damages, or losses caused by the shipping carrier after the order has left our facility.
Refund Processing (If Applicable)
If a refund is approved:
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Refunds will be issued to the original payment method
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Processing times may vary depending on your bank or payment provider
Order Cancellations
Orders may only be canceled before they are processed or shipped.
Once an order has entered processing or has been shipped, it cannot be canceled or refunded.
Contact Information
If you have questions about this policy or need assistance with an order, please contact us:
Email: info@easupplements.com
This policy is available on our website and complies with Shopify’s requirement that return and refund terms are clearly stated prior to checkout.